Policies/FAQ

Hospital Policies

Payment and Fees
Payment is expected at the time service is rendered. We accept Visa, Mastercard, American Express, CareCredit*, ScratchPay, and cash. We make every effort to make fees fair and reasonable and will give you a printed estimate of services before they are rendered when requested. In case of emergency hospitalization, deposit arrangements must be made with the doctor or receptionist. If you are unable to meet the arrangement for payment outlined above, it is your responsibility to discuss this with the receptionist or doctor before services are rendered. Thank you for your cooperation.

When your pet needs you most, our Scratchpay payment plans can help make difficult financial decisions simple – 3 plan types & no hard credit check to see the plans you qualify for! Apply at Scratchpay.com. We also proudly accept the CareCredit Card to help you finance your pet’s healthcare needs. Ask us for details. Additionally, you can use Pay My Provider, a new online payment solution from CareCredit, to pay outstanding balances safely and securely. Special financing options thru CareCredit are available, for more information click here. *Subject to credit approval. Minimum monthly payments required.

Medical insurance for pets can help you pay for unexpected illnesses and injuries. Trupanion can cover a significant portion of your veterinary bill (up to 90% of eligible costs*) in minutes.  With a Trupanion policy, our clients often pay only their part of the bill at checkout and leave the hospital without waiting for claim approvals and reimbursements. You can learn more about Trupanion coverage and direct payments at Trupanion.com.   
*Terms and conditions apply. Please see the policy for complete details at Trupanion.com/pet-insurance. **Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.

Insurance
When your pet gets ill or injured, we want you to be able to focus on the health and well-being of your pet. Medical insurance can help you deal with unexpected veterinary expenses and provide your pet with the best medical care. Trupanion can cover a significant portion of your veterinary bill (up to 90% of eligible costs*) in minutes. With a Trupanion policy, our clients often pay only their part of the bill at checkout and leave the hospital without waiting for claim approvals and reimbursements. You can learn more about Trupanion coverage and direct payments at Trupanion.com. Trupanion is also offering our patients (8 wks-14 years old) 30 days of coverage free (no obligation or credit card required) with all vaccination exams. Ask our staff today about your free trail.
If you pet already has insurance through another company please let our staff know so that we can aid you in processing your claim.
*Terms and conditions apply. Please see the policy for complete details at Trupanion.com/pet-insurance. **Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.

Boarding & Daycare Policies
Proof of current immunizations by a licensed veterinarian are required for all guests for the following items:

• Canines: Rabies and Distemper/Parvo/Corona (annually), Bordetella and a negative fecal (stool) test (semi-annual), and free of fleas
• Felines: Rabies and Feline Distemper Respiratory Virus (annually), and a negative fecal (stool) test (semi-annual), and free of fleas
• Any pet over 6 months of age MUST be spayed/neutered to participate in free play during Doggie Daycare

Understand that all animals at Dog Days Inn & Cat House are vaccinated and healthy, but that there are viruses (e.g. colds, bordetella) that cannot be fully vaccinated against and that in a social setting, such as boarding, you pet may be exposed to such. Dog Days Inn & Cat House follows the American Boarding Kennels Association recommendation requiring the bordetella (kennel cough) vaccination semi-annually, However, the vaccine does not guarantee the pet will not contract it, it makes the likelihood less and if they do contact bordetella, the severity and duration will be reduced. We will be happy to explain this in more detail if you have further questions.

All animals will be examined for fleas upon entering our facility. If fleas are found, flea treatment will be administered at the owner’s expense. After being treated the pet will be taken out of group play for a period of 2 hours, to allow the flea treatment to reach full effectiveness without exposing other animals in play.

For more detailed information regarding Boarding & Daycare Polices please see our Daycare/Boarding Agreement.

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Frequently Asked Questions

Do you take walk-ins?
We go by appointments only at Gardner Animal Hospital to assure that each patient is seen in a timely manner. It can be stressful for pets to leave their home, so we don’t like to make them wait longer than necessary. In case of emergency please click here for information on how to contact us.

How do I transport my pet to your facility?
We recommend containing your cat in a carrier for the safety of your pet and other patients. Dogs must be on a leash. If your dog becomes aggressive at the vet, please muzzle him before arriving at our facility.

How much is an office visit?
Our standard exam fee is $42. However, there are exceptions. Please call our office for a more precise estimate.

Is this an Emergency?
If your pet is experiencing any of the following conditions, seek immediate medical attention:

• Hit by a car or had any other major traumatic event
• Difficulty breathing
• Convulsions or seizures 
• Ingested poison or a toxic substance (here’s a list of common household toxins)
• Difficulty urinating
• Uncontrolled bleeding
• Persistent or severe vomiting or diarrhea
• Lethargy or lack of appetite
• Swollen or distended abdomen

​If you pet is experiencing a life-threatening emergency please click here for information on how to contact us.

Is pet advice I read on the internet accurate?
As a pet owner, you want to be educated so that you can best care for your pet, but with the wealth of information on the internet these days, it’s difficult to decipher which sites are trustworthy. Please check out our Resource Center. Also check out our blog! If you have any questions about information you have read online, don’t hesitate to contact us.